Peel IT Solutions ("we", "us", "our") is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.
1. Who We Are
We provide IT support, network installation, cybersecurity services, consulting, and computer repairs to individuals and businesses.
2. Information We Collect
We may collect the following types of information:
2.1 Personal Information
- Name, job title, contact details
- Billing information
- Account login details for systems we manage (only when required and authorised)
- Identification details for service verification
2.2 Technical Information
- Device information (model, OS, hardware specs)
- IP addresses and logs
- System configuration details
- Network information needed for setup, troubleshooting, or security work
2.3 Usage Information
- How you use our website or services
- Diagnostic information for troubleshooting
2.4 Sensitive Information
Only when necessary for security work (e.g., system credentials for installation or maintenance). We treat this with strict confidentiality and only store it temporarily unless otherwise contractually agreed.
3. How We Use Your Information
We use your information for:
- Providing IT support and technical services
- Performing installations, network builds, and cybersecurity assessments
- Responding to enquiries
- Managing billing and accounts
- Improving our services
- Meeting legal and regulatory obligations
- Protecting systems from fraud or misuse
4. Legal Basis for Processing
We process information under one or more of the following:
- Contract – to deliver the services you request
- Legitimate Interests – e.g., maintaining system security
- Consent – e.g., sending marketing updates
- Legal Obligation – e.g., financial record-keeping
5. Sharing Your Information
We never sell data.
We may share information with:
- Trusted service providers (cloud services, backup providers, telecoms)
- Subcontractors assisting in delivering your service
- Law enforcement or regulators if legally required
All third parties are vetted for GDPR compliance.
6. Data Retention
We keep personal data only for as long as necessary:
- Customer records: generally 6 years
- System credentials: only for the duration of the work, unless otherwise agreed
- Diagnostic logs: typically 90 days
You can request deletion at any time (unless we are legally required to keep data).
7. Security
We use appropriate technical and organisational measures such as:
- Encrypted storage
- Access controls and authentication
- Secure password handling
- Network and system monitoring
- Staff confidentiality agreements
8. Your Rights
Under UK GDPR, you may request:
- Access to your data
- Correction or deletion
- Restriction of processing
- Data portability
- Withdrawal of consent
- Objection to certain processing activities
To exercise your rights, contact: gdpr@peel-it.co.uk
9. Cookies
We may use cookies for analytics, performance, and essential site functions.
You can disable cookies in your browser at any time.
10. Updates
We may update this Privacy Policy occasionally. The latest version will always be available on our website.